Configure Outlook 2013 IMAP or POP Account

Applies to All Versions of SmarterMail

For messages, users should set up an account within Outlook using either IMAP or POP3.

IMAP is a protocol that keeps all messages and folders on the server. In addition, IMAP idle is an optional feature of the IMAP protocol that pushes all new messages to Outlook as they are received by the mail server. Unlike POP, IMAP offers two-way communication between your SmarterMail mailbox and your email client(s). This means when you log in to the SmarterMail Web interface, actions you performed on email clients and mobile devices will automatically appear in the Web interface (and vice versa).

With POP3, your mail is saved in a mailbox on the remote server until you check your mail. When you check your mail, all of the mail is downloaded to your computer and is no longer maintained on the server. If you use POP3 and are traveling or check your mail from multiple locations, you will not be able to view any of your old mail because the messages only exist on the computer on which you originally received your mail. NOTE: If you have enabled Outlook to keep messages on the server, you will be able to access your messages and folders from any computer via the SmarterMail Web interface or your mobile device.

Follow these steps to create an Outlook 2013 POP3 or IMAP account:

  1. In Outlook, go to File, Click the Info tab
  2. Click Add Account
  3. Click Manual setup or additional server types radio button.
  4. Click Next.
  5. Click the POP or IMAP radio button.
  6. Click Next.
  7. Enter the following information:
    • Your Name: This is the display you want to use, usch as Joe Smith
    • Email address: This is your full email address, sush as
    • Account Type: POP3 or IMAP
    • Incoming Mail Server:
    • Outgoing Mail Server:
    • User name: This is your full email address, sush as
    • Password: This is your email account password
  8. Note, our mail server requires SMTP Authentication, follow these steps.
    • Click on More Settings.
    • Navigate to Outgoing Server Tab
    • Check "My Outgoing Server requires SMTP Authentication" checkbox and select the radio button next to Use same settings as my incoming mail server.
    • Navigate to Advanced Tab and Change your Outgoing server (SMTP) to: 587
    • Click OK.
  9. Click Next.
  10. Click Finish.